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  • 86 - 90 Paul Street, London. EC2A 4NE
  • info@signifyenergy.com
  • 0116 509 5434

Privacy Policy

Signify Energy respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry, request an energy review, become a client or otherwise interact with us.
1. Who We Are
For the purposes of UK data protection law, the data controller is:
Legal Company Name: Signify Holdings Limited
Trading Name: Signify Energy
Company Number: 14992852
Registered Office: 86-90 Paul Street, London, Greater London, England, EC2A 4NE
Email: info@signifyenergy.com
ICO Registration Number: ZB873159
2. Information We May Collect
Depending on how you interact with us, we may collect and process information including:
  • Your name
  • Job title
  • Business name
  • Business address
  • Email address
  • Telephone number
  • Information submitted through website forms
  • Details contained within correspondence with us
  • Energy supplier and contract information
  • Energy bills and account information
  • Meter and supply information
  • Energy consumption data
  • Contract renewal dates
  • Information relating to your business’s utility requirements
  • Records of enquiries, quotations and services provided
  • Marketing preferences
  • Website usage and technical information such as IP address, browser type and device information
  • Cookie and analytics information where permitted
We will only collect information that is reasonably necessary for the purposes for which it is being used.
3. How We Collect Information
We may collect information:
  • Directly from you when you contact us.
  • When you complete a form on our website.
  • When you request an energy review or quotation.
  • When you provide an energy bill or other documentation.
  • During telephone, email or other business communications.
  • During the course of providing services to your business.
  • From suppliers and other third parties where appropriate.
  • From publicly available business sources where permitted by law.
  • Automatically through our website using cookies and similar technologies.
4. How We Use Your Information
We may use personal information to:
  • Respond to enquiries.
  • Provide requested energy reviews or quotations.
  • Understand your business’s energy and utility requirements.
  • Analyse energy consumption and existing contractual arrangements.
  • Obtain and compare supplier quotations.
  • Provide energy procurement and consultancy services.
  • Manage supplier relationships and contract administration.
  • Provide ongoing account management.
  • Monitor contract and renewal dates.
  • Provide relevant market information and updates.
  • Maintain client and business records.
  • Improve our website and services.
  • Protect our business and website against fraud, misuse and security threats.
  • Comply with legal and regulatory requirements.
  • Send relevant business communications and marketing where permitted by law.
5. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely upon:
Contract – where processing is necessary to provide services you have requested or to take steps before entering into a contract.
Legitimate Interests – where processing is reasonably necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and freedoms.
These interests may include operating and developing our business, responding to commercial enquiries, managing client relationships, improving our services, maintaining security and communicating appropriately with business contacts.
Consent – where you have specifically consented to particular processing, where consent is required.
Legal Obligation – where processing is necessary for us to comply with a legal or regulatory requirement.
Where we rely upon consent, you may withdraw that consent at any time.
6. Marketing Communications
We may send relevant information about Signify Energy, energy markets, our services or other business-related information where we have an appropriate lawful basis to do so.
Where required, we will obtain consent before sending electronic marketing.
You may opt out of marketing communications at any time by using the unsubscribe option provided in relevant communications or by contacting us at:
Opting out of marketing will not prevent us from sending necessary communications relating to services we are providing to you.
7. Sharing Your Information
Where necessary and appropriate, we may share information with organisations including:
  • Energy suppliers
  • Utility providers
  • Metering or industry service providers
  • CRM and business software providers
  • Website hosting and IT providers
  • Email and communications providers
  • Professional advisers
  • Accountants, auditors or legal advisers
  • Regulators, public authorities or law enforcement where legally required
  • Other service providers acting on our behalf
We will only share information where there is a legitimate reason to do so and will take appropriate steps to protect personal information.
We do not sell personal information.
8. Energy Suppliers
Where you ask Signify Energy to obtain quotations, arrange contracts or manage energy procurement on your behalf, it may be necessary to provide relevant business and contact information to energy suppliers or other market participants.
Those organisations may process information under their own privacy policies and data protection responsibilities.
9. International Transfers
Some technology or service providers used by Signify Energy may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.
10. Data Retention
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records and meeting legal, accounting and regulatory requirements.
The period for which information is retained will depend upon factors including:
  • The nature of our relationship with you.
  • The type of information concerned.
  • Contractual requirements.
  • Legal and regulatory obligations.
  • The need to establish, exercise or defend legal claims.
Information that is no longer required will be securely deleted or anonymised where appropriate.
11. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to employees, contractors and service providers who require access for legitimate business purposes and who are subject to appropriate confidentiality and security requirements.
12. Cookies & Website Analytics
Our website may use cookies and similar technologies to:
  • Ensure the website functions correctly.
  • Remember user preferences.
  • Understand how visitors use the website.
  • Measure website performance.
  • Improve our website and services.
  • Support marketing functionality where consent has been provided.
Where cookies are not strictly necessary, they should only be activated where the appropriate consent has been obtained.
Visitors should be able to manage their cookie preferences through the website’s cookie consent system.
13. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including:
  • The right to be informed about how your information is used.
  • The right to request access to your personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of your information in certain circumstances.
  • The right to request restriction of processing in certain circumstances.
  • The right to object to certain processing.
  • The right to data portability in certain circumstances.
  • The right to withdraw consent where processing is based upon consent.
Some rights are subject to legal conditions and exemptions.
To exercise your rights, please contact:
We may need to verify your identity before processing a request.
14. Your Right to Object
You have the right to object to the processing of your personal information in certain circumstances, including processing based upon legitimate interests.
You also have the right to object at any time to the use of your personal information for direct marketing purposes.
To exercise this right, contact info@signifyenergy.com.
15. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can investigate and respond.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Further information is available from the ICO at www.ico.org.uk.
16. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, services, technology or legal requirements.
The latest version will always be published on this page, together with the date of the most recent update.
18. Contact Us
For questions about this Privacy Policy, the personal information we hold about you or your data protection rights, please contact:
Signify Energy
Email: info@signifyenergy.com
Address: 86-90 Paul Street, London, Greater London, England, EC2A 4NE